Troubleshooting Your CCTV Camera: Basic Tips to Know


In today’s technologically advanced era, it is time to migrate from old-fashioned CCTV or surveillance systems to digital ones. There are multiple benefits offered by digital technology in CCTV cameras, including easy remote surveillance and better maintenance. This is why there is an increasing demand for such systems today.

While installing CCTV systems that are digitally enhanced, you may want to go through some of the below-mentioned troubleshooting tips that can come in handy.

Check Connection and Power Supply

This may sound basic, but as the first step, always check for the camera connection and power supply before moving to other troubleshooting techniques. Most cameras have indicators, which can tell you if they are connected properly.

Ping via IP Address

This step requires tracking the camera’s IP address with the use of the finder tool provided by the manufacturer. You can do this from your smartphone or computer. This helps in detecting connection and you will need to use the command prompt to ping the camera. Some cameras may even require you to build a connection using the manufacturer’s website.

Know the Credentials

If you enter incorrect credentials while logging into your camera system, the system could lock itself after few attempts. With the help of a user manual, you can reset the username or password and begin using the camera once again. Sometimes there could be malware attacks that may restrict you from logging in. Hence, always check for the cybersecurity aspects of a camera before buying one.

Upgrade Firmware

If you are unable to connect and get started with your CCTV camera, then it is suggested to upgrade firmware. Most cameras require timely updating of firmware without which they may not function properly.

Check Cables

Loose connections or wires that are crossed could lead to a bad connection. While this is one of the basic steps, you may have to go through the manual to ensure appropriate cabling before moving to the next troubleshooting option.

Factory Reset

If you have been using a camera for a long time and it stops functioning completely, it may be time for a factory reset. This is if you have tried out the other basic troubleshooting options.

If you have tried most of the above and are still unable to get started with your camera, it may be time to reach out to the manufacturer. Sometimes remote resolutions by expert technicians can get your camera back to working condition.

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